Frequently asked questions

This is completely normal! Sometimes, we just want to find out a little more information before making a decision. Send us a general inquiry or book a free consultation and we can go from there. We will help you to understand which service your request falls under and answer any other calligraphy related questions.

Every personalised item/ service is unique. The cost is a curation of the different elements that the service provides which is dependent on what the client hopes to achieve. This is why all price packages are unique; just like the service.

Some requests can be fulfilled in-studio - this means you can send in your products to our studio which we then personalise and send back. Alternatively, you can have a set up with your products ready at your site and we travel to you. This is different to Live Activations as Live Activations is set up to talk and interact with your guests/customers while personalising, whereas on-site is working behind the scenes completing an order. These all have varying price points too.

Of course! We travel interstate if needs be. The client will cover the cost of travel and this would be included in the price package.

We will try our absolute best! The longer you have, the better it is however that is not always the case, we know. Anything less than a 10 days is considered a rush. We’re so used to having to sort things out at the last moment possible thanks to the gift of children, so we can confirm that it is do-able! The best thing to do is ask. There is however, a rush-fee included as it is a tight turnaround.

Help! I’ve made a mistake on my order, what do I do?

Oh dear! We are sorry to hear this. Please contact us with your order details as soon as possible and we can go from there. We cannot guarantee that your order has not been fulfilled in time for us to correct any errors but please do let us know if you think there is a mistake. We will try our best to rectify it.